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Frequently Asked Questions

  • How do I find my PC's IP or MAC address? 
    To find your PC's IP or MAC address, open a DOS command program in Microsoft Windows and type in ipconfig /all then press the Enter button. The PC IP address is the one entitled IP address and the MAC address is entitled Physical Address.
  • How does Jimmy provide reliable redundant Internet service? 
    The answer to this question really involves the use of a multi-WAN router with multiple connections to service providers such as AT&T, Comcast, Covad, XO, Speakeasy, and TDS. The following review explains why the PepLink LB 300 is the best hardware platform for Jimmy's wireless service - Dual and Multi WAN Router Review
  • What is a Wireless LAN?
    Wireless networks are an ideal, no-hassle, no-wires alternative for networking computers and Internet appliances in your home. They install easily, expand quickly and reduce the cost of setting up a wired network. With a small investment, you can enjoy the same advantages of a wireless LAN in your home that small businesses rely on for their commerce, high data rates, security, standards compliance, compact size and extraordinary value.
  • What does "always on" shared Internet connection mean?
    A wireline network provides Internet access to the home through a device such as a cable or  xDSL modem. A hardware-based gateway links the wireless devices to the Internet. Desktop and notebook computers access the wireless LAN through RF interface adapters. The wireline modem is "always on" and therefore an RF connection to the wireless access point that is connected to the modem is "always on".
  • How many users will the service support?
    Maximum number of simultaneous users per access point is 25. The Libertyville tower has 3-Cisco Aironet 350 series access points that provides a maximum capacity of 75 users.
  • Do you have a virus right now? Would you even know if you did?
    Most users don't even realize that they have a virus on their computer. More often than you would suspect, those strange shutdowns, slowdowns and unexplainable problems with your computer are the result of a malicious virus hiding in your computer system. Recently found virus have been found to steal your financial information, use your computer to send millions of spam emails, and delete your system files. This all happens without your knowledge and with no warning.

    Contact Jimmy for a complimentary copy of Norton Antivirus Corporate Edition Antivirus software.

  • How do I cancel my subscription?
    Log in to your PayPal account
    Click the History subtab.
    Choose the Subscriptions field from the Show dropdown menu.
    Check the From box and change the date back 2 years.
    Click Search.
    To view the details of a specific Subscription Creation, click Details in the Details column.
    At the bottom of this page, click Cancel Subscription.
    On the confirmation page, click Cancel Subscription again.




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